The news about a Bengaluru hotel’s virtual receptionist taking the internet by storm due to its “zero hospitality” is likely a satirical or exaggerated report. It’s more common for virtual receptionists to be praised for their convenience and efficiency, rather than criticized for their lack of hospitality.
What is A Virtual Receptionist
A virtual receptionist is a remote employee who handles incoming calls, messages, and other communications for a business. They provide many of the same services as a traditional, on-site receptionist, but from a remote location. This can offer businesses several advantages, such as:
- Cost-effectiveness: No need to pay for office space, equipment, or benefits for an on-site receptionist.
- Flexibility: Virtual receptionists can work from anywhere with an internet connection, allowing for greater flexibility in scheduling and operations.
- Scalability: Businesses can easily adjust their virtual receptionist services based on their needs, scaling up or down as required.
Bengaluru, often referred to as the Silicon Valley of India due to its booming IT sector and startup culture, recently showcased its innovative edge in hospitality. Ananya Narang, CEO of Entourage, experienced this firsthand during her stay at a Bengaluru hotel. Upon arrival, she was greeted by a virtual receptionist, who assisted her via a laptop at the front desk, offering a unique and tech-driven welcome.
That’s a fascinating glimpse into the future of hospitality.
Narang’s experience highlights how technology is changing the way we interact with businesses. It’s a testament to the innovative spirit of Bengaluru and the potential for India to become a leader in tech-driven industries.
The post quickly garnered attention, with one user remarking, “This is progress, but the personal touch in hospitality will always hold something special.” Another user commented, “People must realize that the human connection is the most important part of hospitality. This feels like forcing technology into a space where it doesn’t quite belong.”
